Temporary store hours and an update from Food City President/CEO Steve Smith about COVID-19. The safety of our valued customers and dedicated team of associates is our top priority.
As you may have heard in the media, our country is in the midst of a meat crisis. This situation is not due to a shortage of cattle, hogs or chickens. It is due to a shortage of meat processing plant employees, some of which have been affected by the COVID-19 virus, creating facility shutdowns and interrupting the meat supply chain.
While we will have meat in stock, we may not have every cut available every day and there may be times we are unable to honor ad items due to product shortages. We are also incurring dramatic cost increases on beef, pork and chicken. For example, the cost of ground beef has increased more than 125% since late February, ground chuck by 112%, CAB bottom round by 134%, CAB chuck rolls by 98%, bone in pork loins by 114% and pork butt shoulders by 69%. Unfortunately, no business can absorb cost increases this significant.
We hope the supply chain interruption will be short lived and product supply will soon increase and costs will decrease. Please know that our company is doing everything we can to supply our valued customers with quality meat products at the best prices possible. Thank you for your patience and understanding and we continue to work to meet the needs of the communities we serve during these unprecedented times.
At Food City, the safety of our valued customers and dedicated team of associates is our top priority. With the continuing health concerns surrounding COVID-19, effective immediately, we are temporarily adjusting our store hours of operation to 7:00 a.m. until 10:00 p.m. daily, to give our associates additional time to clean, sanitize and restock.
The first hour of operation from 7:00 a.m. until 8:00 a.m. will be specifically designated for customers 65 and older, as well as customers with underlying health conditions to shop to avoid busier shopping periods. Additionally each Monday, starting March 23rd, our pharmacy locations will be open at 7:00 a.m. to allow these most vulnerable customers to pick up their prescriptions with limited exposure during these challenging times. Pharmacies will maintain their normal operating hours the rest of the week.
We are working diligently to continue to maintain stock levels to service our customers and are in constant communication with supply chain teams. Due to increased demand and manufacturer allocation, some products may be limited or not available for purchase. Thank you for your patience and understanding.
We encourage you to continue to monitor this evolving situation and closely follow the CDC recommendation and guidelines. Please visit coronavirus.gov for the most accurate and up-to-date information.
Thank you for your business and your patience as we work to meet the needs of the communities we serve.
Dear Valued Customer,
At Food City, we’ve always been committed to the communities we serve. Likewise, we’re devoted to delivering the safest products possible. With the recent health concerns, we’re taking action to protect our valued customers and dedicated team of associates.
COVID-19 is NOT a foodborne illness and there are NO known transmissions by food handlers. However, we recognize the serious nature of this situation and we wanted to share the actions we are taking to protect our customers and associates. In addition to our comprehensive sanitation programs, we have implemented a number of additional measures to help prevent the spread of bacteria, including:
• Reemphasized training of our associates on proper hand washing procedures and heightened sanitation procedures.
• Increased sanitation of the front-end registers, self-checkouts, credit card terminals, shopping carts, restrooms and other common touch points.
• Hand sanitizer at the registers.
• Heightened sanitation practices in all departments, including grocery, pharmacy, fuel, meat/seafood, produce, floral, Starbucks, bakery/deli, cafes and service areas.
• We have temporarily suspended all product sampling programs.
• We have temporarily suspended our self-service stations, including our soup, salad & wing bars, bagel and donut self-service cases and are only offering pre-packaged servings of those items.
• Utilization of disease prevention posters and specialized training courses.
We are experiencing manufacturer allocations, due to increased demand on select items throughout the store. Therefore, we have implemented a limit of 2 items per customer on affected items. We may also be unable to fulfill requested quantities on items as advertised. Our stores continue to work to maintain stock levels to service our customers and are in constant communication with supply chain teams.
Our Emergency Preparedness team is working diligently to address concerns related to COVID-19. Based upon the recommendations of the CDC, we encourage our customers and associates to:
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If a tissue is unavailable, use the bend of your elbow.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
o If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
• Follow the CDC suggested hygiene practices.
• It is very important to use safe food handling practices.
Due to the serious nature of this situation, we want to assure our Food City customers and associates that safety is of the utmost importance. We will continue to closely monitor this situation and share relevant information as it becomes available.
Steven C. Smith